Telephone and Internet Problems

We are currently experiencing a problem with our telephone line at the exchange and BT are struggling to fix it.  Please call on 07792 650 742 if you get an engaged tone on the landline, and please accept my apologies if I am not responding on my emails as fast as normal.  Without internet I am doing things on the iPhone and at home, so it's proving a little slow.  Sorry.  I haven't had an update from BT since 3pm but as they'd promised a repair by the end of the day I am now starting to assume that the repair has not been successful so far.